Privacy Policy

Last updated: 17 December 2025

1. Introduction

Aspley Physiotherapy & Sports Injury Clinic (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly and securely. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name, date of birth, address, email address, and phone number

• Health and medical information relevant to physiotherapy treatment and exercise participation

• Medicare details, private health fund details, referral information, and WorkCover or third-party insurer details

• Appointment records, clinical notes, and exercise or class participation records

• Payment and billing information

• Information submitted through online booking systems, contact forms, or class registration forms

• Newsletter subscriptions and communication preferences

Health information is considered sensitive information and is only collected where necessary to provide safe and effective care.

3. How We Collect Personal Information

We may collect your personal information when you:

• Book appointments via our online booking system or by phone or email

• Attend physiotherapy appointments or exercise classes

• Complete patient intake forms, consent forms, or class registration forms (online or in-clinic)

• Contact us via our website, email, phone, or social media channels

• Subscribe to our newsletters or health updates

• Use our website, including through cookies and analytics tools

4. Why We Collect Personal Information

We collect, hold, and use your personal information to:

• Provide physiotherapy treatment, exercise classes, and related healthcare services

• Assess suitability and safety for participation in exercise or rehabilitation programs

• Manage appointments, class bookings, billing, and health fund claims

• Communicate with you regarding appointments, classes, cancellations, or changes

• Send newsletters, health education, and clinic updates (where you have consented)

• Meet legal, regulatory, and professional obligations

• Improve our services, programs, and website functionality

5. Online Booking Systems and Exercise Classes

When you use our online booking system or register for exercise classes, your personal and health information may be collected and stored by secure third-party practice management or booking software used by our clinic. These providers are required to comply with privacy and data security obligations.

Information collected for exercise classes may be used to:

• Assess your suitability to participate safely

• Monitor attendance and program progression

• Communicate class-related updates or changes

6. Disclosure of Personal Information

We may disclose your personal information to:

• Physiotherapists, Massage Therapists, and administrative staff involved in your care

• Medicare, private health funds, and third-party billing or claiming services

• Referring doctors or healthcare providers (with your consent)

• Providers of practice management software, online booking systems, and secure IT services

• Regulatory authorities where required or authorised by law

We do not sell, rent, or trade your personal information.

7. Marketing and Newsletters

If you subscribe to our newsletters or marketing communications, we may use your contact details to send you:

• Health education and injury prevention information

• Clinic news, service updates, and class announcements

• Promotional offers or reminders

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

8. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure electronic systems, password-protected software, and restricted staff access.

Your personal information is stored in Australia or with trusted service providers who meet appropriate privacy and security standards.

9. Accessing and Correcting Your Information

You may request access to, or correction of, your personal information at any time by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with applicable laws.

10. Website Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to monitor website traffic and improve user experience. Cookies do not identify you personally. You may disable cookies through your browser settings; however, this may affect website functionality.

11. Privacy Complaints

If you have any concerns about how we manage your personal information, please contact us so we can attempt to resolve the issue. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

Aspley Physiotherapy & Sports Injury Clinic
Phone: (07) 3263 5786
Email: reception@aspleyphysiotherapy.com.au
Address: 605 Robinson Rd W, Aspley QLD 4034